HOLLA is a real-time video chat mobile application. You can meet cool and interesting people from all over
the world, enjoy fun chats, and make new friends on our platform.
Information (as defined herein) that you share with us and the data we collect when you are accessing our
App and/or our Service.
carefully. By using or accessing our App or our Service, you agree to the privacy policies outlined below.
the App and the Service. This policy does not apply to the practices of third parties that HOLLA does not
own or control, including
but not limited to third party services you access through HOLLA, the App or the Service, or to individuals
that HOLLA does not employ or manage. As our Service integrates with third party sites, such as Facebook,
and other sites
and social networks, we assume that you are already aware of the privacy policies of those other sites and
networks when using our App and/or our Service and when you allow us to interact with these sites and
networks on your behalf.
The key functionality of HOLLA is a real-time video chat mobile application where users can meet cool and
interesting people from all over the world, enjoy fun chats, and make new friends on our platform. It pairs
together based on compatibility and other factors, and to enable individuals to chat and communicate online
through various media including text, video, linking and accessing third party social network platforms such
as but not
limited to Snapchat (collectively, the “Service”).
Information We Collect
There are three basic ways we collect information:
- - Information you choose to give us
- - Information we get when you use our services
- - Information we get from third parties
Here’s a little more detail on each of these categories.
Information You Choose to Give Us
By visiting and interacting with HOLLA, its App and/or its Service, you provide us with Personal
Information which may include, but is not limited to, the following:
- - Personally Identifiable Information: may include, without limitation, information provided when
you register to use the App and/or the Service, including your name, profile picture, date of birth, phone
number, phone book
content, address, email address, occupation, employer, gender, age, birthday, Facebook account info and
friend list, and/or other social network usernames and ‘likes' and preferences, friend lists and number of
have via social networks, messages to other users of the App and the Service, use information regarding
your use of the Service, profile picture that you upload via the App or the Service, and browser
- - The information you choose to provide above may be shared with your contacts on our service.
You have total control over your profile information and you can access to modify at any time. In
addition, if you register to
our service with your Facebook account (e.g. Facebook Connect), we may store your Facebook ID and
corresponding token on our servers and, if you give us your expressed consent, we will have access to and
may collect certain
information that you make available on Facebook (for example, your first and last names, email address,
profile picture, your friend lists and birthdays). Your Profile is available to other users of the Service
who are connected
to you on our service. In addition, unless you opt-out (which you may do so at any time in the settings of
our application), your Profile is discoverable by other users. You may choose to “block” any user on our
prevent unwanted access of your Personal Information.
- - You may also choose to share your mobile device’s Contacts list with us (including names,
numbers, emails, Facebook ID, Apple ID, etc) and we will store it on our servers to help you better
improve our service, e.g. connecting
with friends on our service. If you do not want us to store this information, you may opt-out through your
account settings or notify us via email. If done so, we will not be able to offer some of our features on
Of course, you’ll also provide us whatever information you send through the services. Keep in mind that the
users you send texts, images, and any other content to can always save that content or copy it outside the
app. So, the same
common sense that applies to the Internet at large applies to HOLLA as well: Don’t send messages or share
content that you wouldn’t want someone to save or share.
It probably goes without saying, but we’ll say it anyway: When you contact HOLLA Support or communicate
with us in any other way, we’ll collect whatever information you volunteer.
Information We Get When You Use Our Services
When you use our services, we collect information about which of those services you’ve used and how you’ve
used them. We might know, for instance, that you used one of the filter in app and the number of times you
have used this filter.
Here’s a fuller explanation of the types of information we collect when you use our services:
Usage Information. We collect information about your activity through our services. We may collect
information including but not limited to:
- - How you interact with the services, such as which filters you view or the number of times apply
- - Content created when using the service. It includes creating or uploading different kinds of
content to the App, including without limitation, photos, text, messages, posts, html, URLs, pictures,
video and other content
(collectively, “User Contributed Content”), and the metadata that is provided with the content. As you
upload User Contributed Content you should be mindful of your privacy as well as the privacy of others.
- - How you communicate with other HOLLA users, such as their names, the time and date of your
communications, the number of messages you exchange with your friends, which friends you exchange messages
with the most, and your
interactions with messages (such as when you open a message or capture a screenshot). We allow you to
share text messages, photos, screenshots, videos and other forms of communications on our service with
other users, and if
you choose to do so your text messages, photos, screenshots, videos and other communications may be stored
on our servers. In addition, if you choose to share these items with other users, we may not be able to
from our servers or make them unavailable to anyone you have shared them with. Sending and sharing text
messages, photos, screenshots, videos or other communications on our service is your decision. By choosing
to share that
information, you should understand that you may no longer be able to control how that information is used
and that it may become publicly available. We are not responsible for any use or misuse of information you
- - Device Information. We collect device-specific information, such as the hardware model,
operating system version, advertising identifier, unique application identifiers, unique device
identifiers, browser type, language,
wireless network, none direct display of content moderation, and mobile network information (including the
mobile phone number).
- - User content e.g. photos, screenshots, comments, and other materials that you create on the
service may also be collected. Your photos and videos may be captured by other users on the service, and
those content can be
stored and used by us or third party services (e.g. Facebook) for content moderation and community safety
monitoring purposes. You can change third party sharing options in our product settings or writing to us
- - Device Phonebook. Because HOLLA is all about communicating with friends, we may—with your
consent—collect information from your device’s phonebook.
- - Location Information. When you use our services we may collect information about your location.
With your consent, we may also collect information about your precise location using methods that include
GPS, wireless networks,
cell towers, Wi-Fi access points, and other sensors, such as gyroscopes, accelerometers, and compasses.
- -Information Collected by Cookies and Other Technologies. Like most online services and mobile
to collect information about your activity, browser, and device. We may also use these technologies to
collect information when you interact with services we offer through one of our partners, such as commerce
web browsers are set to accept cookies by default. If you prefer, you can usually remove or reject browser
cookies through the settings on your browser or device. Keep in mind, though, that removing or rejecting
choices, please check out our Cookie Statement. To learn more about how third parties use these
technologies on our
services, be sure to read the Analytics and Advertising Services Provided by Others section of our privacy
- - Log Information. We also collect log information when you use our website. That information
includes, among other things:
- - Details about how you’ve used our services.
- - Device information, such as your web browser type and language.
- - Access times.
- - Pages viewed.
- - IP address.
- - Identifiers associated with cookies or other technologies that may uniquely identify your
device or browser.
- - Pages you visited before or after navigating to our website.
- - If you contact us by email and other means (Twitter, Facebook etc) we may keep a record of your
contact information and correspondence and will use these contact info and correspondence if we respond to
Information We Collect from Third Parties
We may collect information that other users provide about you when they use our services. For example, if
another user allows us to collect information from their device phonebook—and you’re one of that user’s
contacts—we may combine
the information we collect from that user’s phonebook with other information we have collected about you. We
may also obtain information from other companies that are owned or operated by us, or any other third-party
combine that with the information we collect through our services.
How We Use Information
What do we do with the information we collect? The short answer is: Provide you with an amazing set of
products and services that we relentlessly improve. But we do a lot more as well, such as:
- - Develop, operate, improve, deliver, maintain, and protect our products and services.
- - Communicate with you.
- - Monitor and analyze trends and usage.
- - Personalize the services by, among other things, suggesting friends or profile information, or
customizing the content we show you, including ads.
- - Enhance the safety and security of our products and services.
- - Verify your identity and prevent fraud or other unauthorized or illegal activity.
- - Use information we’ve collected from cookies and other technology to enhance the services and
your experience with them.
- - Enforce our Terms of Service and other usage polices.
We may also store some information locally on your device. For example, we may store information as local
cache so that you can open the app and view content faster.
How We Share Information
In certain instances, we may share your personal information with third-party service providers to further
improve and optimize our service for you. We may share information about you in the following ways:
- - With other users. We may share the following information with other users
- - Information about you, such as your username and name;
- - Information about how you have interacted with the services, such as the names of users you are
friends with, and other information that will help users understand your connections with others using the
services. For example,
because it may not be clear whether a new friend request comes from someone you actually know, we may
share whether you and the requestor have HOLLA friends in common;
- - Any additional information you have consented for us to share. For example, when you let us
access your device phonebook, we may share information about you with other users who have your phone
number in their device phonebook;
- - With all users and the general public. We may share the following information with all users as
well as the general public:
- - Public information like your profile pictures that you submit to Local. If a Local service is
streamed on the web or broadcast in some other media, it may be viewed by the public at large.
- - With our affiliates, we may share information with entities within the HOLLA family of
- - With third parties, we may share your information with the following third parties:
- - With service providers, sellers, and partners. We may share information about you with service
providers who perform services on our behalf, sellers that provide goods through our services, and
business partners that provide
services and functionality.
- - With third parties for legal reasons. We may share information about you if we reasonably
believe that disclosing the information is needed to:
- - Comply with any valid legal process, government request, or applicable law, rule, or
- - Investigate, remedy, or enforce potential Terms of Service violations;
- - Protect the rights, property, and safety of us, our users, or others; or detect and resolve any
fraud or security concerns.
- - With third parties as part of a merger or acquisition. If HOLLA gets involved in a merger,
asset sale, financing, liquidation or bankruptcy, or acquisition of all or some portion of our business to
another company, we
may share your information with that company before and after the transaction closes.
- - In the aggregate or after de-identification. We may also share with third parties, such as
advertisers, aggregated or de-identified information that cannot reasonably be used to identify you.
You expressly agree that information provided when you register the App and/or the content your created
when using the App (including without limitation, photos, text, messages, posts, html, URLs, pictures, video
and other content),
may be recorded, stored, published and made available to the rest of HOLLA users. Furthermore, other users
may follow you on the App, and your followers can see, for example, the user contributed content that you
to the App. Individuals reading this information may use it or disclose it to other individuals or entities
without our control and without your knowledge. We therefore urge you to think carefully about including any
you may deem private in the information you provided or content that you create in the App.
Your information may also be stored and process in any country in which we provide service to due to server
facilities and third-party service teams. By using our service, you consent to any such transfer of
information outside of
safety is our number one priority and some of the above user information are mandatory in order to create a
safe community for
Information You Choose to Share with Third Parties
The services may also contain third-party links and search results, include third-party integrations, or be
a co-branded or third-party-branded service that’s being provided jointly with or by another company. By
going to those links,
using the third-party integration, or using a co-branded or third-party-branded service, you may be
providing information (including personal information) directly to the third party, us, or both. You
acknowledge and agree that
we are not responsible for how those third parties collect or use your information. To the extent that you
use a profile that may be available to others on our Service, you are solely responsible for its content and
all times. As always, we encourage you to review the privacy policies of every third-party website or
service that you visit or use, including those third parties you interact with through our services.
How Long We Keep Your Content
Finally—and this is important—you should understand that users who see the content you provide can always
save it using any number of techniques: screenshots, in-app functionality, or any other image-capture
technology. It’s also possible,
as with any digital information, that someone might be able to access messages forensically or find them in
a device’s temporary storage. If any deletion of user information of our App happens, we cannot promise that
occur within a specific timeframe. And we may also retain certain information in backup for a limited period
of time or as required by law.
How we protect Your Information
Protecting user privacy and personal information is a top priority for us. We process your personal
information to improve and enforce our security measures, combat spam, malware, malicious activities, or
security risks, and to monitor
and verify your identity so that unauthorized users do not access your account with us. Access to any user
information is restricted to our employees, contractors, agents, and third-party service providers ONLY whom
needs to know
the information in order to provide, operate, develop, maintain, support, and optimize the our service
experience and security. We use password protection, access logs, and system monitoring to safeguard the
security of all user information. Due to the inherent nature of the internet and related technology, we do
not guarantee the protection of information under our control against loss, misuse, or alteration.
Control over Your Information
We want you to be in control of your information, so we provide you with the following tools.
- - Access and Updates. We strive to let you access and control the personal information that we
have about you. There are limits though to the requests we’ll accommodate. We may reject a request for a
number of reasons, including,
for example, that the request risks the privacy of other users or is unlawful. You can access and update
your account information right in the app by visiting the app’s Settings page. If you need to access,
update, or delete
any other personal information that we may have, you can put in a request here. Because your privacy is
important to us, we may ask you to verify your identity or provide additional information before we let
you access or update
your personal information. You can also remove our service from your mobile device or process account
- - Revoking Permissions. If you change your mind about our ongoing ability to collect information
from certain sources that you have already consented to, such as your phonebook, camera, photos, or
location services, you
can simply revoke your consent by changing the settings on your device if your device offers those
options. Of course, if you do that, certain services may lose full functionality.
- - Account Deletion. You can remove your data anytime you want. Account deletion can be accessed
within the app. Upon your request, we will temporarily disable your account to prepare for removal. During
this time you can
cancel your deletion request and we will resume your account. Upon the end of 30 days, we will use
commercially reasonable efforts to remove your data from our servers. Please note, some information may
remain in archived/backup
copies for legal purposes or required by law (for instance, some “traffic data” may be kept for one year
to comply with statutory data retention obligations).
Analytics and Advertising Services Provided by Others
These companies may collect information about how you use the services and other websites and online
services over time and across
different services. This information may be used to, among other things, analyze and track data, determine
the popularity of certain content, and better understand your online activity.
Additionally, some companies may use the information they collect on our services to deliver targeted
advertisements on behalf of us or other companies, including on third-party websites and apps. HOLLA does
not currently respond to
do-not-track signals that may be sent from your device. If we do so in the future, we will provide
Our services are not intended for—and we don’t direct them to—anyone under 18. And that’s why we do not
knowingly collect personal information from anyone under 18.
website and mobile
application. Other times, we may provide you with additional notice (such as adding a statement to our
websites’ homepages or providing you with an in-app notification).